Unlimited access 24/7 to an internal medicine doctor and obesity treatment specialist. Consultations last 10–15 minutes and take the form of a video call, phone call or chat. Doctors issue e-prescriptions and medical certificates. The doctor can even see you on the same day. The service is available only to adult patients. Telemedi also offers other services which are charged extra directly by Telemedi.
The MultiLife user has access to e-consultations with other specialists. These services are paid additionally, the prices include a 10% discount. The full list of doctors and prices are available after logging in to Telemedi. Payments are made via PayU on the Telemedi platform.
Available in the Extra package.
How to use?
In the menu bar, select Discover and find Partner Services.
After clicking More, you will see all available services. Click Get started next to Telemedi service.
Go to the Telemedi website.
Log in to Telemedi service via your MultiLife account.
Make an appointment with an internist or obesity treatment specialist. All other services are charged additionally.
How to use on a smartphone?
In the menu bar, select Discover and find Partner Services.
Find the Health category, find Telemedi service and click Get Started.
Go to the services tab and follow the instructions. Go to the Telemedi website.
Log in to Telemedi service via your MultiLife account.
Make an appointment with an internist or obesity treatment specialist. All other services are charged additionally.
Frequently asked questions
How many times a month can I use the service?
How many times a month can I use the service?
E-consultations with an internal medicine doctor and obesity treatment specialist are unlimited.
How is the medical data provided during the consultation secured?
How is the medical data provided during the consultation secured?
No medical documentation is provided through Benefit Systems SA and is not maintained/archived by Benefit Systems SA.
How long is the wait for an online consultation?
How long is the wait for an online consultation?
You’re able to see a doctor the same day. All you have to do is select the doctor’s specialty and the date and time of your e-consultation on the Telemedi platform. Medical practitioners are available online 24/7.
How do I cancel my appointment?
How do I cancel my appointment?
You may cancel your e-consultation at any time before the online appointment. To do this, just log in to the Telemedi platform.
Do I need to install any special software to have an online consultation?
Do I need to install any special software to have an online consultation?
No, you don’t need to install any new software. Regardless of the form of consultation, the doctor contacts the patient first. This is all done via the Telemedi platform, which is equipped with these functions.
Can I schedule a consultation for my child?
Can I schedule a consultation for my child?
Consultations are available only to Multi.Life users. The service is targeted at adult patients.
Why can't I log in via the Telemedi mobile app?
Why can't I log in via the Telemedi mobile app?
To use Telemedi services, you must log in via the benefitsystems.telemedi.com website using your Multi.Life account. You can do this via a web browser on your computer or a browser on your smatphone. The Telemedi mobile app available in stores is not available for Multi.Life user accounts.
Can I use other Telemedi services with a Multi.Life account?
Can I use other Telemedi services with a Multi.Life account?
Yes. The list of additionally paid services is available after logging in to Telemedi with a Multi.Life account. Prices for online consultations services with other med specialists include a 10% discount. Payments can be made via PayU via the Telemedi platform.