At Benefit Systems S.A., we comply with the Act on Ensuring the Accessibility of Certain Products and Services by Businesses of 26 April 2024 (the “Act”) when providing the following services to consumers:
electronic commerce,
access to audiovisual media services.
Our Terms and Conditions include details about the services we provide and information necessary to use them. We make every effort to present this information in clear, user-friendly language, with content that is compatible with assistive technologies and easy to access for all users.
We design and maintain our Terms and Conditions, websites, and mobile applications in line with the four principles of accessibility, ensuring content is perceivable, operable, understandable, and compatible, and we follow the Web Content Accessibility Guidelines 2.2 (“WCAG”), as well as the recommendations of relevant supervisory authorities.
As part of our efforts to meet the requirements of the Act, to date we have:
implemented partial interface fixes on our websites and mobile apps to address WCAG non-conformities,
developed an architectural standard for ensuring digital accessibility of our websites and mobile apps,
established internal quality control standards to be applied during the design, testing, and approval of new website and app versions,
educated our team, especially employees in consumer-facing roles, about the Act, its key provisions, and our disclosure and information-related responsibilities.
Some of our Terms and Conditions, websites and apps may still contain elements that are not fully accessible but do not hinder access to key functions. We conduct regular accessibility tests to identify areas of our services that require improvement and to implement necessary enhancements. Common issues are related to:
extended captions in video content,
colour contrast and sizing of non-text elements,
text resizing up to 200%,
keyboard navigation functionality,
insufficient clarity of link purpose in context.
We do not guarantee accessibility for materials we do not produce, control, or fund, as well as documents, including presentations and audiovisual content, published before 28 June 2025 that have not been updated since.
We currently do not use products covered by the Act in offering or providing our services. If we use such products in the future, we will inform you about their connection to our services, their accessibility features, and their compatibility with assistive technologies.
As a consumer, you have the right to information about the accessibility of our services and their compatibility with assistive technologies. You can reach us via general infoline at +48 22 242 42 42, open daily (excluding public holidays) from 7:00 am to 10:00 pm, or via fitness-related services line at +48 22 487 81 33, available Monday to Friday (excluding public holidays) from 8:00 am to 4:00 pm.
If you believe our services do not meet accessibility requirements, as a consumer you may submit a complaint:
in writing - in person or by mail to our headquarters at Plac Europejski 2, 00-844 Warsaw, Poland,
orally - by phone at +48 22 242 42 42, or in person at our headquarters (with the complaint recorded in a formal report),
online - through the chat available in the bottom right corner of the website - our chat consultants are available Monday-Friday, from 08:00 AM to 4:00 PM,
by electronic mail at bok@benefitsystems.pl.
Our headquarters operate Monday to Friday, from 8:00 am to 4:30 pm.
We will consider and respond to your complaint in line with the timeline and procedures outlined in the Act. Pursuant to Article 36.3 of the Act, complaints that do not meet the formal requirements specified in the Act will not be processed.
Last updated: 12 August 2025