How to book and use a consultation in Multi.Life

To access the consultation service, go to the Consult section in Multi.Life.

Select a specialisation by clicking on the name of the consultant's field. You will then see a list of available consultants.

Detailed information about a given consultant will be available by clicking on the field containing his/her first and last name.

The profile includes information such as: Work areas, Experience, Education, and Additional information.

Choose a date and time in the calendar and click on your preferred slot.

Fill in the consultation details – you may be asked to select the language and provide a topic (optional). Accepting the consultation's terms and conditions is necessary to book it.

Click Confirm – after successful booking, you will see a confirmation screen.

You will also recieve an e-mail confirming the booking.

You can manage your consultations in the My consultations section.

To cancel an appointment, click the "Cancel" button next to your upcoming consultation.

​Cancelling a consultation more than 24 hours before the scheduled start time will restore the used consultation to your available limit. You can still cancel within 24 hours, but in that case, the consultation will be considered used.

Confirm the cancellation – without confirmation, the appointment will not be cancelled.
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You can ask the consultant questions before or after the consultation, related to your session.

In My consultations, select the upcoming consultation and click the "Message" button on the right.

You will be redirected to the chat conversation related to your consultation.

If needed, attach a file - picture (e.g., medical results) by clicking the plus icon in the message box, selecting a file from your computer, and sending the message.

If you need to change the date of a scheduled consultation, you can do it very easily.

First, open the Consult tab, and then press the Reschedule button, located on the right side.

After pressing Reschedule, a window will appear where you can select a new consultation date. You will be able to choose from the specialist's remaining available time slots in the calendar.
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To check the limit of consultations included in your package, click Package in the top-right corner.

After clicking, you will see the number of consultations available within the package chosen by your employer.