This article explains the messages you may encounter during the product registration process using a dedicated link or via MyBenefit cafeteria when using ID and verification code.
A successful registration ends with the message: We have registered your product.
If you encounter the sign below and you click "Go to Multi.Life" there could be a message asking you to wait 10 minutes. Don't worry - it means that the product will be active shortly.
In some cases, you may get another message. Below are several that can guide you in successfully registering your product.
ID and verification code do not exist
ID and verification code do not exist
If you see the message: "ID and verification code do not exist. Check the correctness of the data entered and try again." - this means that the data entered into the form is incorrect. Please, try again. If the data is correct and you still get this message, let your employer know.
Invalid PIN code
Invalid PIN code
If you receive the message: "Invalid PIN code. Check the correctness of the data entered and try again." - make sure that you have entered the correct PIN in the registration form.
ID and verification code already assigned
ID and verification code already assigned
If you see the message: "Entered Id and verification code are already assigned. Contact your employer." - this indicates that the product has already been registered with the ID and code provided in the form. In this case, make sure you haven't already registered the product. If this is your first registration, you will need to contact your employer to obtain the ID and code required to register the product.
Product already registered
Product already registered
If you see the message: "Your product is already registered to another code." - log in to Multi.Life – a Multi.Life product has already been registered to your email address, and you should have access to the service. If you cannot access the service after logging in to the platform, contact our Customer Support Team and ask them which email address has access to your Multi.Life account.
SSO error code
SSO error code
If you receive the message: "Product registration has failed. Contact the Benefit Systems helpline and enter the error code: sso." - our Customer Support Team will assist you in this situation, contact them via the chat visible in the bottom-right corner of the page.
Client inactive or access limit reached
Client inactive or access limit reached
If you see the message: "Client inactive. Contact your employer." or "The access limit has been used up. Contact your employer." - share this message with your employer for assistance.
Missing or incorrect field
Missing or incorrect field
If you see the message: "Field _______ was not provided or is invalid. Check the correctness of the data entered and try again." - return to the registration form and ensure that all fields are completed correctly.
Service temporarily unavailable
Service temporarily unavailable
If you receive the message: "The service is temporarily unavailable. Please try again in a moment. If the problem persists, contact your employer." - this likely means that technical maintenance is being performed, and registration is temporarily unavailable. This should not last long – try again in a few moments.
Contacting the Helpline
If you are unable to register the product despite following the instructions, you can contact the Benefit Systems helpline via the chat available in the bottom-right corner of the page.
To help us assist you quickly, please include the following details in your inquiry:
Name of your employer
Email address used to register the product
The registration link you are using
ID and code provided by your employer
What the error message says or a screenshot where you can see what the error message says.
These details will help us verify the issue and expedite a solution, so you can enjoy access to your health and development assistant much faster!
The helpline staff are available from 7:00 AM to 10:00 PM, 7 days a week, except on public holidays and statutory non-working days.